Finding your username or password

If you've forgotten your username

Your username typically follows this format: your first initial, your full last name, and the day of the month you were born on. For example, if your name is John Smith and you were born on the 5th of the month, your username might be jsmith05.

Forgotten your password

If you've forgotten your password, follow these steps to reset it:

1. Visit the login page: Go to the login page.
2. Reset password: On the login page, you'll find a link that says 'Forgotten your password?' Click on this link.
3. Password reset process: You'll be guided through the password reset process. Follow the prompts to provide the necessary information for verification.
4. Check your email: After verifying your identity, you'll receive an email with instructions on how to reset your password.

If you need further assistance

If you're having trouble remembering your login details or if you haven't received any emails with your information, here's what you can do:

1. Contact your HR or people team: In the first instance, reach out to your HR or people team. They should be able to assist you in retrieving your login information.
2. Contact support: If you're still facing issues or have questions, you can also contact our support team. Click the 'Contact support' button below to get in touch with us directly.